CAA New Medical Records System Launch

The CAA has published information about its new medical records system.

From March 29th 2021, anyone who needs to arrange a class 2 or LAPL medical certificate or make a pilot medical declaration, or wishes to view their CAA medical record, will need to hold a CAA Customer Portal Account .

Information regarding the medical system and charges can be found on the CAA website.

If applicants need support setting up a CAA Customer Portal Account, they can call CAA on 0330 022 1909 (option 1).

Why are CAA making this change? 

The CAA medical team are currently using systems which have been in place since the late 1990s, the technology is no longer supported, and maintaining it is becoming increasingly problematic. They need to provide a secure and appropriate method of processing medical certificates and self-declarations. They want to improve support, accessibility and functionality for applicants. The new CAA medical records system will launch on 29 March 2021.

What does this mean for existing Medical Certificate Holders? 

After the 29 March 2021, the next time applicants attend their medical examination, they must log into their CAA Customer Portal Account and complete and pay via Worldpay for the medical application form in advance of the appointment. There is no impact on current, valid medical certificates.

New Medical Certificate applications 

From 29 March 2021, all new applications to obtain a Medical Certificate will need to go through the CAA Customer Portal and new Medical Service.

Pilot Medical Declarations

From 29 March 2021, all new applications to obtain a pilot medical declaration will need to go through the CAA Customer Portal and new Medical Service. There is no impact on current, valid CAA Pilot Medical Declarations.