Independent panel to be created to review complaints against CAA decision process

The Department for Transport (DfT), working in collaboration with the UK Civil Aviation Authority (CAA), has announced its intention to create a new independent panel to strengthen transparency around decision-making and drive forward best practice regulatory processes at the CAA.

The panel will sit outside of the CAA and will be available to review complaints made by individuals about the process by which the CAA has made decisions that affect them. It will be open to individuals whose cases meet a certain threshold if they remain unsatisfied following the CAA’s internal two-stage complaints processes.

You can read more here.